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From January 16, 2025, a significant change has taken place in the world of online administration: Ügyfélkapu has been replaced by Ügyfélkapu+, a more secure system providing two-factor authentication. You may have heard about it, or you may not, but if you live in Hungary, it certainly affects you too. Those who were accustomed to the simple username and password combination had to deal with some adjustments, but believe me, this change not only brought administrative complexities but also a much safer system.
But what exactly is Ügyfélkapu+, why was it necessary, and how can you prepare for the transition? In this blog post, we will cover the most important information to help you transition smoothly to the new system.
Raise your hand if you have never forgotten your password! Right? The downside of the one-factor Ügyfélkapu system lies precisely in this: if someone obtains your login data, they can almost effortlessly act on your behalf. This can cause not only inconveniences but also serious problems.
The arrival of Ügyfélkapu+ aims to address this security gap. With the new system's introduction, we can use two-factor authentication: a username and password alone are not enough; a second authentication element is also required, typically received through a mobile application.
This means that even if someone acquires our login data, they cannot enter the system without the second step. Think about it: this step elevates digital security to a new level while simplifying online administration.
If you thought that the Ügyfélkapu was the pinnacle of digital administration, brace yourself, because Ügyfélkapu+ raises the game to an even higher level. But what exactly is Ügyfélkapu+?
Let's take a step back to the basics!
The Ügyfélkapu is a Single Sign-On (SSO) system that allows access to multiple different government services with a single set of login credentials. This is practical as you do not have to register for and remember passwords for every platform separately.
However, Ügyfélkapu+ combines this convenience with modern security expectations. The essence of the new system is that a second authentication step is required for logging in, such as using a time-based one-time password (OTP) or biometric identification. This makes account misuse much more difficult, as knowing the username and password alone is no longer sufficient for access.
To successfully set up Ügyfélkapu+, the following prerequisites are necessary:
1. Ügyfélkapu Registration
Active Ügyfélkapu registration is a basic requirement for using Ügyfélkapu+. If you don't have one yet, register on the Ügyfélkapu official website or visit the nearest government office.
2. Authenticator App Download
A two-factor authentication app will be needed for this purpose. Typically, the following options are available:
Google Authenticator (for Android and iOS systems)
Microsoft Authenticator (for Android and iOS systems)
TOTP.APP (web-based authenticator app usable without smart devices)
NISZ Authenticator App
Tip: If you use a smartphone, choose from mobile apps for quick access.
3. Stable Internet Connection
A reliable internet connection is required to download the authenticator app and set up Ügyfélkapu+.
4. A computer or smartphone exclusively used by you
To maintain the system's security, it's recommended to use a device that others do not have access to.
With the following guide, you can set up Ügyfélkapu+ step by step. The process is illustrated with screenshots for easier tracking.
Click on the LOGIN button.
On the appearing page, select the white Ügyfélkapu button without a “+” sign.
Fill in the username and password fields, then click the LOGIN button.
After successful login, click on the REQUEST ÜGYFÉLKAPU+ button in the middle of the page.
Open the previously downloaded authenticator app on your smartphone, then click the CONTINUE TO ÜGYFÉLKAPU+ REQUEST button on the website.
A QR code will appear on the website. Use the authenticator app to scan it.
Then, enter your Ügyfélkapu password again and the 6-digit code generated by the authenticator app, then click the CONTINUE button.
Finally, record the deletion code provided by the system, check the I HAVE ENSURED THE ABOVE DELETION CODE IS SAVED checkbox, and click the FINISH button.
A confirmation message indicates that Ügyfélkapu+ has been successfully set up. From now on, you must provide the 6-digit code from the authenticator app along with your username and password when logging in.
https://www.youtube.com/watch?v=rNF8efyEwl4
When you first set up Ügyfélkapu+, you received a QR code that also contained a 16-character secret key. If you recorded or saved this key earlier, you can easily reactivate the app as follows:
Download the authenticator app
Select the manual addition option and enter the secret key.
The authenticator app will instantly generate time-based codes.
Delete the app from the old device to avoid potential misuse.
If you did not save the secret key, follow these steps:
Log in to the Ügyfélkapu site using your username and password.
On the main page, select the Ügyfélkapu+ Request menu.
Click the Setup on another device button. Here you will see a new QR code.
Click the I cannot scan the code link under the QR code to display the secret key.
Record the key in a secure place, then scan the QR code on your new device.
Complete the process by entering your Ügyfélkapu password and the 6-digit code generated by the authenticator app.
Ügyfélkapu+ generally requires an authenticator app, but if you do not have a smartphone or tablet, the following alternatives are available:
Solution! - Email verification (New option from January 14, 2025)
The latest feature of Ügyfélkapu+ allows you to request a confirmation code via email, enabling the system's use without smart devices.
Setup process:
Log in to your Ügyfélkapu account
Visit the ugyfelkapu.gov.hu site and click the Log In button. Choose the Ügyfélkapu option, then enter your regular username and password, and finally click the Log In button.
Start the Ügyfélkapu+ request
After successful login, you'll find a new option on the homepage: Ügyfélkapu+ request with email code. Click this button.
Password confirmation
For security reasons, the system asks you to enter your Ügyfélkapu password again. Enter the password and click the Send confirmation code button.
Email code
Then, open the email account linked to your Ügyfélkapu registration. The system sends a message with the subject: Ügyfélkapu+ request – Confirmation code. Copy the six-digit code from the email.
Tip: If you do not see the email within a few minutes, check the spam folder.
Enter code and verify
Return to the Ügyfélkapu page, where a small pop-up window awaits. Paste the copied code and click the Verify button. Ensure to use the code within 10 minutes.
Successful activation
Once the system accepts the code, the email verification for Ügyfélkapu+ activates. You will also receive a confirmation email with the subject Successful Ügyfélkapu+ request.
The goal of the Digital Citizenship Program (DÁP) is to make state-related administration and communication accessible through a single application. Personal identification documents can be stored within the application, it can be used for electronic signatures, and for payment management. The continuous development has expanded functionalities since its launch in May 2024, offering a more efficient alternative to the traditional Ügyfélkapu login.
The DÁP mobile app requires at least iOS 16 or Android 10 operating system. Follow these steps to register (a video tutorial is available at the end):
Check basic requirements
Age over 14
Valid identification document
Hungarian phone number
Appropriate smartphone
Download and install the app
Download the "Digitális Állampolgár" app from the App Store or Google Play Store.
Start the registration
Open the app, then click the Start Registration button.
Accept the usage terms and set a six-digit password.
Type of registration
Choose whether you want to be verified at a government office (in-person registration) or online:
In-person registration: Take your smartphone and a valid document to the nearest government office. The official will assist in completing the process.
Online registration: If you have an eID issued after June 23, 2021, you can identify yourself online.
For this:
Allow the app to use the camera, then scan your ID card.
Enter the PIN code and use NFC for data reading.
Provide contact details
Enter your email address and phone number. Complete the registration by entering the codes linked to the provided contact details.
https://www.youtube.com/watch?v=SJeJMiQx2mo&t=1s
The discontinuation of the AVDH (Document Authentication Based on Identification) service on December 31, 2024, brings significant changes to the field of digital signatures. This guide explains the available alternatives and how to meet legal requirements going forward.
With the discontinuation of the AVDH service, the Hungarian government aims to modernize electronic signature systems. It is important to note that the validity of documents signed with AVDH remains intact. They can still be used as fully valid private documents.
The digital signature feature available in the DÁP mobile app is one of the most promising alternatives. The eIDAS-compliant signature ensures authenticity according to EU standards.
Important information: Available only for private individuals. The feature becomes gradually available and registration is required.
The e-ID card signing is still available for those with a card issued and activated after June 23, 2021.
Conditions: An NFC-capable phone or card reader is needed, and it's available only for individuals.
For corporate and organizational use, only market-based, qualified electronic signatures can be used. Numerous providers are available. We recommend our own system that also offers a digital signature function.
Our Signingo platform allows efficient digital signing of contracts, including an option for signature without registration via email link.
For more information, see our guide or contact us with confidence!
If you want to create a signature as a natural person, you can choose from the solutions offered by DÁP or market providers (e.g. Signingo).
For companies and organizations, only qualified signatures offered by market-based providers are available, with costs and conditions varying by provider.
Legal compliance: In the new system, electronic signatures are only valid if they comply with eIDAS or Hungarian legal requirements.
Technical conditions: Ensure you have the necessary devices (e.g. NFC-capable phone).
Representation rights: Qualified electronic signature is required for corporate matters.
The discontinuation of AVDH poses new challenges, but there are many available alternatives that meet modern digital signature requirements. Overall, we can choose from DÁP, e-ID card, and market-based solutions according to our needs.
With the introduction of Ügyfélkapu+ and the Digital Citizenship Program (DÁP), online administration in Hungary has entered a new digital era. Taking over from the traditional Ügyfélkapu, Ügyfélkapu+ uses two-factor authentication for enhanced security. Consequently, logging in requires not only a username and password but an additional code from, for example, a mobile app.
DÁP is a mobile app that consolidates citizens' personal data and services. The app facilitates the handling of affairs and makes electronic signing available among other things.
The world of electronic signature and digital document handling plays an increasingly important role in the lives of both private individuals and businesses. After the discontinuation of AVDH, several alternative options are available for creating digitally signed documents that comply with EU eIDAS and Hungarian regulatory requirements.
The digital world is continuously evolving, and it is not only a fundamental tool of the present but also of the future, making everyday and business administration simpler, faster, and more secure.
